FREQUENTLY ASKED QUESTIONS
Q: Do you have a physical store?
A: Yes! We have a mini flower garage at our very own house. Find us at Jl. Gading Riviera I PF 22/7, Kelapa Gading, North Jakarta (search on GMaps: Las Origine Florist).
Q. What are your opening hours?
A: Mon-Fri 9am-5pm; Sat 9am-1pm, but with easy online ordering you can place your order 24/7 via our website. LINE and Whatsapp support are available from Mon-Sat 9am-9pm (GMT+7).
Q: Will the product look exactly like the picture?
A: We always make all orders look as close as possible to the picture. However, in the event of any supply difficulties, we will substitute with a product of equivalent value without prior notice. We would highly appreciate a room for creativity. Colours of products may also appear different to those shown on the site due to differences in lighting and monitors. Please also note that we are using ‘fade’ effect from iphone on our pictures.
Q: What if I want something that isn't in the picture?
A: If you can't find what you want in the picture, feel free to contact us directly via LINE or Whatsapp. We would love to create custom flower arrangement for you.
Q: Where do you deliver?
A: Currently we can only deliver to JABODETABEK area.
Q: What are the delivery method?
A: Big flower arrangement will be hand delivered via Go-Car without any box. Small to medium flower arrangement will be safely shipped in a cardboard box via Go-Send. The delivery method may be adjusted to the weather condition. You can also pick up the flowers from our shop.
Q: Does the price include delivery fee?
A: No, the delivery fee is calculated during the checkout process based on flat rate per order and delivery area.
Q: What time do you deliver?
A: Standard delivery hours are from 9am to 9pm (GMT+7), Monday to Saturday.
Q: Can you guarantee a specific time for a flower delivery?
A: Due to the unpredictable traffic, the flowers cannot be scheduled to arrive at a specific time. However, you can choose from the time range given or order your own courier.
Q. Can you deliver to hospital, hotel, school, or office?
A. Yes. For such deliveries, please include specific details such as the room number, class number, department, etc. Kindly note that your flowers will be delivered to the front desk/receptionist/school security, as most of the places do not allow delivery into individual rooms.
Q: Is it possible to deliver to public places such as shopping mall, airport, garden, or restaurant?
A: It is advisable to have a meet up point at the Main Lobby.
Q: I want to make this as a surprise. Could you please tell the drivers to.....?
A: Because we use third party online courier, we cannot guarantee any special instruction regarding the delivery. Please arrange and contact the driver directly for special delivery instruction. We will only give driver’s contact number upon request.
Q: What happens if the recipient is not home and cannot be contacted?
A: Because we use third party service to deliver your flower, we strictly do not accept responsibility for non delivery of your order if an incomplete data is supplied; or if the number is not contactable. In case of this, we will: 1) leave the flowers in the garage 2) deposit the flowers in the nearest security/neighbourhood 3) bring it back to our studio if the location is near.
ORDERS / PAYMENT
Q: When should I place my order? Do you provide same day delivery?
A: Order via website must be made at least 2 days prior to delivery date for local flower, and 5 days for import flowers. We only provide same day delivery for ready stock items. Kindly reach our LINE or Whatsapp for immediate and same day delivery.
Q: Can I add greeting card? Is there any extra charge?
A: You can add greeting card with no extra charge. The card is standardized and card message will be hand written. Kindly note that, exact message on greeting card will be copied from 'Card Message' box while checkout (Max. 250 characters). You should include recipient or sender name if you want these to be written. You may also request for a blank card.
Q: What payment method do you accept?
A: We accept payment via BCA Bank Transfer and PayPal.
Q: How to pay via Paypal?
A: PayPal service is only available when payment is done in USD currency. Please change the currency option on top right of this screen.
Q: How to confirm my payment?
A: Once payment has been made, kindly send the scanned bank-in slip to our LINE @lasorigine or Whatsapp +62859 2130 7151 along with the order number and account name for verification. Your order will only be processed once the payment is confirmed.
Q: How to check the status of my order?
A: Your order status can be checked from "My Account" page.
Q: Can I change detail of my order?
A: To avoid further confusion, order cannot be changed for any reason. Kindly check all particulars such as delivery date, address, card message, and other details related to delivery before submitting your order.
Q: Can I cancel my order?
A: Order cannot be cancelled once it has been paid. The full purchase amount will apply for cancellation request received less than 5 days.
Q: How do I care for my flowers?
A: Simply keep them in a cool place out of direct sunlight. Trim the stems with a sharp knife at a 45-degree angle and dip it inside clean water. Make sure to remove any foliage which may be in the water and change the water every couple of days.