TERMS AND CONDITIONS
1.1 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without prior notice.
1.2 Bloom of the flowers may differ depending on season and supply. You may receive partial bloom buds or full bloom buds. Please do not expect to receive 100% same arrangement as the sample photo as all products are natural-grown and hand-made.
1.3 Colours of products may also appear different to those shown on the site due to differences in lighting and monitors.
1.4 Message on greeting card will be copied from 'Card Text' box. You should fill 'to' and 'from' box if you want these to be printed.
2.1 Prices listed are subject to change during peak periods and to accommodate the seasonal availability of some flowers.
2.2 If there's any price differences, we will contact you of the new price and ask if you want to proceed or cancel the order.
2.3 Product prices exclude the delivery charge. Delivery charge may change due to high fare on heavy traffic / bad weather, or added with parking/toll fees (if applicable).
3. ORDERS / PAYMENT
3.1 During the order process, you will be required to provide complete personal details, including accurate delivery address and phone number, together with those of the intended recipient.
3.2 Submitting your order is subject to our acceptance. We will send a confirmation of your order details to advise that we are processing your order. Your order will only be processed once the payment is confirmed.
3.3 We accept payment via BCA Bank Transfer and PayPal (available for USD currency).
3.4 Full payment must be made within 24 hours of confirmation of your order. If no payment has been received, your order will be cancelled.
4.1 We use third-party courier such as GoJek, Grab, and lalamove to perform the delivery. Small flowers will be sent inside a cardbox via motorcycle and big / fragile flowers will be sent via car. We shall not be liable for any damage or delayed delivery of the goods after pick up by third-party has occured.
4.2 Because we use third party online courier, we cannot guarantee any special instruction regarding the delivery. Please arrange and contact the driver directly for special delivery instruction. We will only give driver’s contact number upon request. You are advised to order your own courier for easy tracking.
4.3 Normal delivery hours are between 8AM to 5PM (GMT+7).
4.4 Where a third party is involved (i.e.: hospital, hotel, school, and office), specific details such as the room number, class number, department, etc are required to ensure smooth delivery. Parking fee may applies.
4.5 Please make sure to keep the recipient number active on the delivery day. We do not accept responsibility for late or non delivery of your order, if an incomplete or incorrect data is supplied.
4.6 If the contact number provided is not reachable, third party delivery courier may a) put the flowers in garage area b) deposit the flowers with nearest security or neighbour c) bring back the flowers to our studio and resend the flowers at different hours with additional delivery cost
5.1 To avoid further confusion, order cannot be changed or amended. Kindly check all particulars such as delivery date, address, card message, and other details related to delivery before submitting your order.
5.2 Order cannot be cancelled once it has been paid. The full purchase amount will apply for cancellation request received less than five days.
6.1 Because of the perishable nature of most products, we only accept complaint within 24 hours of the date of delivery. Complaint must be followed with clear unboxing video as evident. Kindly send your complaint directly to +6287821111994 or [email protected]